Presidente InterContinental Puebla by IHG

We had a wonderful stay at this hotel! The building itself was beautiful, and the view from our room was incredible—we could see the volcano in the distance (I believe it’s called Popocatépetl). What truly made our experience special was the amazing staff. We had to leave early for a long drive from Puebla to Villahermosa, and they kindly prepared a delicious breakfast to-go for both of us. Not only that, the chef went the extra mile and made the oatmeal I had requested—such thoughtful service! We’ll definitely be coming back for more than just one night next time. Huge thanks to everyone who made our stay memorable. Your kindness really made a difference!

Location was great for our purposes, the facilites are very well upkeep and the staff was super attentive, helpful and friendly. We had issues with our a/c and the front office manager was super helpful and she managed to swap our rooms and we had no issues after all. The staff members at the temporary club lounge were amazing and really attentive.

Wonderful room and property. Staff were kind enough to honor my IHG membership even though I didn't book through IHG this time, and they let me check out at 2 PM. They were always polite and efficient as well.

I liked all services; And the extended time that the hotel gave us to make the checkout; I want to recognice the good service, attitude and smiles of the lady in the front desk (Sarai), the guy in the pool area (Marco) ans the waitress staff in the restaurant included Ximena; They are excellent hosts !!! Thanks a lot for good experience !!!

Great location and great staff from the front desk Estela, Yair, restaurant Stephanie hostess, servers Francisco, Jean, Kitchen Enrique. Bell Desk Jorge. But everyone was professional & helpful.