Presidente Intercontinental Puebla, an IHG Hotel
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We had a wonderful stay at this hotel! The building itself was beautiful, and the view from our room was incredible—we could see the volcano in the distance (I believe it’s called Popocatépetl). What truly made our experience special was the amazing staff. We had to leave early for a long drive from Puebla to Villahermosa, and they kindly prepared a delicious breakfast to-go for both of us. Not only that, the chef went the extra mile and made the oatmeal I had requested—such thoughtful service! We’ll definitely be coming back for more than just one night next time. Huge thanks to everyone who made our stay memorable. Your kindness really made a difference!
Hugo
เมษายน 2568
The staff at the hotel is very focused on customer experience. We had an issue with the valet parking and we reported and they listened to us and talked to the valet parking to avoid further issues. All the time the staff was very helpful and attentive. They have tasty food, it is clean and pet friendly :)
Mh
กันยายน 2567
The Restaurant was nice. & Lobby area. The restaurant staff was helfull and professional. Ernesto the Cheff was so personal making sure you had what you needed we were there for 4 days for breakfast and every day he was there with a great smile, he made chalupas, gorditas, and all the good Mexican food. We really enjoyed our breakfast. Thank you, Ernesto.
Edda
มีนาคม 2567
Wonderful room and property. Staff were kind enough to honor my IHG membership even though I didn't book through IHG this time, and they let me check out at 2 PM. They were always polite and efficient as well.
Raúl
กรกฎาคม 2567
Excellent service and location. Really excellent for business travelling due to comfort of all amenities in general. Superb breakfast.
Nuno
พฤศจิกายน 2567
I liked all services; And the extended time that the hotel gave us to make the checkout; I want to recognice the good service, attitude and smiles of the lady in the front desk (Sarai), the guy in the pool area (Marco) ans the waitress staff in the restaurant included Ximena; They are excellent hosts !!! Thanks a lot for good experience !!!
Roberto
เมษายน 2567
The hotel was gorgeous. Located nearby the Zocalo (10 minute drive) it serves the purpose of a great stay with plenty of things to do with a short drive. The whole building is really nice and the rooms are very comfortable as well. Breakfast is very complete and the staff is just amazing.
Ivan
เมษายน 2566
Really great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to easily take a day trip to Atlixco. The restaurant is also a good supper option, very good value.
Marie
เมษายน 2568
Great location and great staff from the front desk Estela, Yair, restaurant Stephanie hostess, servers Francisco, Jean, Kitchen Enrique. Bell Desk Jorge. But everyone was professional & helpful.
Edda
มีนาคม 2568
The breakfast was really good! Everyday was new dishes which gave us the opportunity to try traditional food. The staff was always helpful and thoughtful. The bed was super comfortable.
Aidyn83
กุมภาพันธ์ 2568
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