Presidente Intercontinental Puebla, an IHG Hotel
What Guests Say
The staff at the hotel is very focused on customer experience. We had an issue with the valet parking and we reported and they listened to us and talked to the valet parking to avoid further issues. All the time the staff was very helpful and attentive. They have tasty food, it is clean and pet friendly :)
Mh
September 2024
The Restaurant was nice. & Lobby area. The restaurant staff was helfull and professional. Ernesto the Cheff was so personal making sure you had what you needed we were there for 4 days for breakfast and every day he was there with a great smile, he made chalupas, gorditas, and all the good Mexican food. We really enjoyed our breakfast. Thank you, Ernesto.
Edda
March 2024
Wonderful room and property. Staff were kind enough to honor my IHG membership even though I didn't book through IHG this time, and they let me check out at 2 PM. They were always polite and efficient as well.
Raúl
July 2024
Excellent service and location. Really excellent for business travelling due to comfort of all amenities in general. Superb breakfast.
Nuno
November 2024
I liked all services; And the extended time that the hotel gave us to make the checkout; I want to recognice the good service, attitude and smiles of the lady in the front desk (Sarai), the guy in the pool area (Marco) ans the waitress staff in the restaurant included Ximena; They are excellent hosts !!! Thanks a lot for good experience !!!
Roberto
April 2024
The hotel was gorgeous. Located nearby the Zocalo (10 minute drive) it serves the purpose of a great stay with plenty of things to do with a short drive. The whole building is really nice and the rooms are very comfortable as well. Breakfast is very complete and the staff is just amazing.
Ivan
April 2023
The breakfast was really good! Everyday was new dishes which gave us the opportunity to try traditional food. The staff was always helpful and thoughtful. The bed was super comfortable.
Aidyn83
February 2025
Their customer service was on point. Kudos to the valet parking guys. Tasty food. Loved the tamales and the pipian.
Omar
October 2024
The staff were uniformly friendly and helpful. It was very clean and attractive. Quite nicely decorated.
Charles
July 2023
We enjoyed a fantastic two night stay here - staff were extremely courteous and professional. Easy and secure parking and a large comfortable room with good wifi. We also enjoyed the pool area and several of the restaurants.
Hannah
December 2024
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